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Terms and Conditions – Immigration Encima

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Terms & Conditions

Last updated: 04/08/2026

This website is owned and operated by Immigration Encima (business number: ), of 102-20 BLVD Charest Ouest, Québec, QC G1K 1X2, (collectively, "Immigration Encima", "we", "us", "our"). By accessing or using the Immigration Encima website at www.immigrationencima.ca or by using our services, you agree to these Terms & Conditions. If you do not agree, you must not use this website.

Information on this website

The information on this website is provided for general information only and relates to services offered by Immigration Encima. We try to keep it accurate and up to date, but we do not guarantee completeness, accuracy, reliability, or suitability for your particular situation, and you should not rely on it as professional advice.

Consumer / customer rights

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies you may have under applicable Canadian consumer protection laws that cannot be excluded by contract. Where permitted by law, our liability for services is limited to, at our option, re‑performing the services or refunding the amount paid for the affected services.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, or consequential damages (including loss of profits, loss of data, or loss of business opportunities) arising out of or in connection with your use of this website or our services, even if we have been advised of the possibility of such damages.

Copyright and intellectual property

All content on this website (including text, images, logos, graphics, and layout) is owned by Immigration Encima or our licensors. You may not copy, reproduce, distribute, or publish any content except as allowed by applicable copyright law or with our prior written consent.

Third‑party websites

This website may contain links to third‑party websites or services. We do not control and are not responsible for the content, accuracy, or privacy practices of those third parties. Accessing third‑party sites is at your own risk, and you should review their terms and privacy policies.

Cookies

This website uses cookies in accordance with our Privacy Policy. By using this website, you consent to our use of cookies as described in that policy.

Governing law

These Terms & Conditions are governed by the laws of Canada, and you submit to the non‑exclusive jurisdiction of its courts.

Privacy Policy

Last updated: 04/08/2026

Immigration Encima (operated by Immigration Encima, business number , with a principal place of business at 102-20 BLVD Charest Ouest, Québec, QC G1K 1X2) is committed to protecting your privacy in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any substantially similar provincial privacy legislation that applies.

What we collect

We may collect personal information when you:

  • Visit or use our website
  • Contact us by phone, contact form, or social media
  • Request a quote or information
  • Purchase or use our services

This may include:

  • Name and contact details (email address, phone number, mailing or service address)
  • Business or organization name and role
  • Details about your enquiry or project
  • Billing and payment information (processed via secure third‑party providers)
  • Technical information such as IP address, browser type, and pages visited (through cookies and analytics tools)

We do not intentionally collect sensitive personal information unless required by law or with your explicit consent.

How we use your information

We use personal information to:

  • Respond to enquiries and provide quotes
  • Deliver, manage, and improve our services
  • Communicate with you about your account, project, or our services
  • Process payments and maintain our records
  • Operate and improve our website (including analytics and security)
  • Send you marketing communications about our services where permitted by law (you can opt out at any time)
  • Comply with legal and regulatory requirements

We will not use your personal information for unrelated purposes without your consent, unless required or allowed by law.

Disclosure and service providers

We may share personal information with:

  • Service providers who help us operate our business (for example, website hosting, email and IT services, payment processors, marketing/analytics platforms, and professional advisers)
  • Government authorities, regulators, or law enforcement where required or permitted by law
  • Other third parties with your consent

Some of these service providers may be located outside Canada or may access data from outside Canada. When we use service providers in other countries, we take reasonable steps to ensure your information is protected in a manner consistent with applicable Canadian privacy laws. However, your information may be subject to the laws of those other jurisdictions.

Cookies and analytics

We use cookies and similar technologies to:

  • Operate and secure our website
  • Remember your preferences
  • Measure and improve website performance
  • Conduct analytics and, where applicable, support marketing/advertising

You can adjust your browser settings to refuse or delete cookies, but this may affect how the website functions.

Security and retention

We take reasonable physical, technical, and administrative measures to protect personal information from loss, misuse, and unauthorized access, disclosure, or alteration.

We retain personal information only as long as necessary for the purposes described in this Privacy Policy or as required by law. When information is no longer needed, we will securely destroy or anonymize it where reasonable.

Access, correction and choices

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete, subject to limited exceptions under applicable law.

You can also:

  • Ask questions about how we handle your information
  • Ask us to update or correct your information
  • Withdraw consent for marketing communications (we will still send essential service messages)

To make a request, contact us at 102-20 BLVD Charest Ouest, Québec, QC G1K 1X2. We may ask you to verify your identity before responding. We will respond within a reasonable time.

Complaints

If you have concerns about how we handle your personal information, please contact us at 102-20 BLVD Charest Ouest, Québec, QC G1K 1X2 with details of your concern. We will investigate and respond within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (or your provincial privacy commissioner, where applicable) for further assistance.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will apply from the time they are posted. Your continued use of the website or our services after an update means you accept the revised policy.

Immigration Representation

Many clients contact us to find an immigration lawyer in Quebec City at Immigration Encima. In Canada, only certain professionals are authorized to provide immigration services and advice for a fee. When in doubt, you are encouraged to verify that your representative has the proper accreditation from a professional governing body. This may include registration with the College of Immigration and Citizenship Consultants (https://registre.college-ic.ca/) or with a provincial bar association.

Services are provided by a regulated Canadian immigration consultant, licensed to appear before IRB tribunals. The corresponding acronym is CRIC-IRB. Normally, it is not mandatory to use a representative to carry out a Canadian immigration procedure. For example, a procedure may involve submitting an immigration application. Nevertheless, some individuals prefer to work with a professional to receive support and representation in such matters.

Electronic Security and Limitation of Liability

Immigration Encima will make reasonable efforts to implement security measures to protect information exchanged through electronic tools. However, no tool is completely secure, and Immigration Encima cannot guarantee absolute protection against unauthorized access, viruses, hacking, breaches, loss, leaks, or data alteration. By using these tools, users acknowledge that such risks exist. Users understand they are responsible for their use and for the information they transmit. Users agree that Immigration Encima is not liable for any damages or losses resulting from a security breach beyond its control.

If you have any doubts regarding a communication, exchange, or activity conducted through an electronic tool from Immigration Encima, please notify us immediately. Do not make any payments or share any information in case of suspicious or unusual activity.

Website and Social Media Publication

This is the official website of Immigration Encima. It is the exclusive property of Immigration Encima, and its content is protected by copyright. Any use, reproduction, or redistribution of the site, whether appropriate or not, must have written consent.
Currently, Immigration Encima maintains the following social media accounts:

If another site or account claims to represent Immigration Encima, or uses its name or logo, it is fraudulent. If you have any doubts about a platform using Immigration Encima’s identity, please notify us immediately. Do not make any payments or share information with such parties.

Updates and Jurisdiction

The above legal notices may change at any time without notice. It is the user’s responsibility to consult them regularly. Additionally, they are governed by the laws of Quebec and Canada.

Use of Electronic Tools

Electronic tools refer, without limitation, to the website, social media accounts, phone calls, video conferencing software, and emails. Users of Immigration Encima’s electronic tools agree to comply with the following provisions and applicable laws.

This website uses cookies for marketing purposes. Cookies are used, for example, to analyze visitor data (e.g., country) and will not be shared. Users may withdraw consent and request deletion of such data by contacting Immigration Encima.

Communication and Confidentiality

Using electronic tools or contacting Immigration Encima does not establish a contractual relationship. However, information received by Immigration Encima’s consultant is protected by professional confidentiality, even if a contract has not yet been signed. Confidentiality may be lifted in certain cases, such as when permitted by law. Furthermore, the only person authorized to communicate and represent Immigration Encima is the one listed in the “About” section. No other party works on behalf of Immigration Encima. If you receive communication from someone else claiming to represent Immigration Encima, please notify us immediately. Do not make any payments or share information with this person. Such communication may take the form of a service offer from an immigration lawyer in Quebec City at Immigration Encima.

Nature of Content and Materials

Immigration Encima publishes content and materials (hereinafter, “content”) solely for general informational and educational purposes. The content does not constitute legal advice applicable to a personal situation. Immigration Encima cannot be held responsible for errors or omissions related to the provided content. Moreover, Immigration Encima will not be liable for any harm suffered by a user who makes a decision based on the content. Therefore, the content does not replace the advice of a professional within a professional-client relationship. Users also understand that there is no guarantee that the content is accurate or up-to-date. This includes content displayed on online platforms, including but not limited to the website and social media. In case of an error or inaccuracy, please notify us so that corrections can be made promptly.